To manage the In-house operation successfully and ensure a 98% KPI and an effective operational and administrative scanning, manifesting and authorising of various In-house documents and dispatching of freight Ensure the company Standard Operating Procedures Maintain housekeeping standards on a daily basis Minimum Requirements of In-house procedures and practices Standard Operating Procedures pertaining to the In-house operation
seamless and enjoyable experience for our guests. Handle guest inquiries from Airbnb, Booking.com, phone check-ins. Oversee the check-in process; ensuring guests receive a warm welcome and all necessary information required. Verify and send necessary security copies of guests' IDs to building security for access (one day in and plans. Prioritize guest inquiries and ensure timely responses to maintain guest satisfaction. Ensure properties are clean, well maintained, and ready for guests. Maintain regular communication with staff members
seamless and enjoyable experience for our guests. Handle guest inquiries from Airbnb, Booking.com, phone check-ins. Oversee the check-in process; ensuring guests receive a warm welcome and all necessary information required. Verify and send necessary security copies of guests' IDs to building security for access (one day in and plans. Prioritize guest inquiries and ensure timely responses to maintain guest satisfaction. Ensure properties are clean, well maintained, and ready for guests. Maintain regular communication with staff members
prospective guests to persuade them to book a room at a hotel
throughout the Casino. Walks around the Casino to assist guests and provide general information.
- Extends
and helpful gaming information to guests.
Responds to guest complaints in a considerate, professional
Takes ownership of guest concerns.
- Maintains an awareness of the guests to avoid possible security
scanning, manifesting, and authorising of various In-house documents and dispatching of freight
Ensure Standard Operating Procedures
Maintain housekeeping standards daily
COMPETENCIES
In-house procedures and practices
Standard Operating Procedures pertaining to the In-house operation
departments – i.e. Stock Tanks, Spotting Room, Guest Laundry, Garments & Hospitality. Weekly stock levels and replace where necessary. Ensure good housekeeping practices are always followed – discard of empty standard / required alkalinities must be reported. Guest Laundry / Smaller Washer Extractors – Flow Rates
departments – i.e. Stock Tanks, Spotting Room, Guest Laundry, Garments & Hospitality. Weekly stock levels and replace where necessary. Ensure good housekeeping practices are always followed – discard of empty standard / required alkalinities must be reported. Guest Laundry / Smaller Washer Extractors – Flow Rates
to departments i.e. Stock Tanks, Spotting Room, Guest Laundry, Garments & Hospitality.
to departments i.e. Stock Tanks, Spotting Room, Guest Laundry, Garments & Hospitality.