your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores the Store Manager, service the entire beauty dept. Job Purpose: To deliver service excellence through order to build customer loyalty and maximise sales. Job Objectives: To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs. To in order to provide the correct information to customers at all times. To efficiently execute all operational
your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores the Store Manager, service the entire beauty dept. Job Purpose: To deliver service excellence through order to build customer loyalty and maximise sales. Job Objectives: To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs. To in order to provide the correct information to customers at all times. To efficiently execute all operational
statutory returns, and payroll Manage a team of 5 admin staff (2 bookkeepers, accounts clerk, receptionist Professional written English for supplier and customer communication Skills and Knowledge: Strong accounting
our growing team and provide top-notch service to our customers telephonically, and through written communications high quality support for our products and services to customers and partners through swift availability facilitating the management of customer accounts • Working on escalations within Service Level Agreements • Attend Initial point of contact on product queries • Service excellence • Matric certificate and/or IT related
to provide technical support and assistance to customers, whether on the phone or in person. Respond to or in person. Inform customers about IT products and services. Walk customers step-by-step through the software. Follow up with customers to ensure satisfactory service. Communicate customer feedback to the appropriate
Maintenance: Conduct routine maintenance services such as oil changes, tire rotations, brake inspections best service.
changes, trends and likely areas of impact on our services
Pass on information to Area Manager regarding
level of knowledge regarding the company and our services
Work with the marketing manager and or Area
arising
Visit prospect customers and introduce them to our services.
Perform other job-related
person
Willingness to travel to see account customers, to other stores and for training.
company and prospects/clients
Manage a diverse customer base, including retail workshops, spares shops
/>Proactively sell products and services, performing cost-benefit analyses for customers
Maintain positive
highest level of service and customer support
Expedite the resolution of customer problems and complaints
company standards and providing quality client service:
share in the Western Cape. • Help and assist customers with making of product, training and problem solving via telephone and Cash and Carry customers. • Assist Reps at Customers to gain market share. • Urgent deliveries management • Planning proactive approach • Customer service and relationship building • Teamwork and Flexibility