Microsoft environment. To ensure excellent customer service and alignment with the objectives of the ICT Department applications, products and services Project management ICT change management Service management Licensing Requirements effectiveness of services Ensures efficient up to date and continuous Desktop support service to all Users sections of ICT and to the staff. Ensure Service Quality Service quality must be analysed in accordance indicators as related to standards Initiate the corrective actions where necessary and manage to ensure
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verification and capturing of information into the Service Desk Application, and most importantly, displaying understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
with top-tier insurance, consulting or financial services firms such as Old Mutual, Sanlam, Momentum Metropolitan future product manager roles in the financial services sector in South Africa, Kenya, Zimbabwe, Nigeria management experience in the insurance and/or financial services industry Strong understanding of the South African
seeking virtual sales agents within the financial services sector Please note that this is a full-time work Excel) ➢ Excellent telephone etiquette and customer services ➢ Detailed Orientated ➢ Discipline to work independently
considered. You will be directed to our database service provider, Ditto Jobs. Please complete your application database service provider, job portals, and -websites, where such an advert is managed by our services and and service providers.
considered. You will be directed to our database service provider, Ditto Jobs. Please complete your application database service provider, job portals, and -websites, where such an advert is managed by our services and and service providers.
Employee Assistance – Access to a wide variety of services such as: Study assistance, Car benefits, Relocation Subsidised canteen facilities and Employee health services. Performance Management – Competency and value
Employee Assistance – Access to a wide variety of services such as: Study assistance, Car benefits, Relocation Subsidised canteen facilities and Employee health services. Performance Management – Competency and value
Employee Assistance – Access to a wide variety of services such as: Study assistance, Car benefits, Relocation Subsidised canteen facilities and Employee health services. Performance Management – Competency and value