Consultant Urgently looking for top outbound sales call centre agents that can make a positive difference to
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers customer support role. Working knowledge of VoIP technology. Familiarity with network cabling, classification
the progress and outcome of high-impact support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitoring Systems qualification (CTU, Centurion Academy, a University of Technology e.g., CPUT, etc.) One or more of the following & TECHNOLOGIES: Microsoft Office Suite Microsoft Exchange Server, WSUS, AD Backup technologies (Altaro virtualization technologies – Hyper-V, VMware, Proxmox. Ubiquity and Mikrotik technologies. Network switch
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are
postgraduate level in the school of Information Technology, Department of Software Engineering. and potentially regard to learning and teaching to ensure a student-centred learning experience.
Masters in Information Technology or Computer Science with minimum average of 70% appointment.
Interest in Artificial Intelligence technologies and ability to engage in Applied Artificial
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
the Chief Information Officer (CIO) and Chief Technology Officer (CTO) provides high-level administrative supporting C-level executives, preferably in a technology or IT-related industry. Exceptional organizational prioritize incoming communications (emails, phone calls, etc.). Prepare and edit correspondence, communications
follow up calls, visiting clients etc.) Note: You are not required to do any cold calling. We have a
follow up calls, visiting clients etc.) Note: You are not required to do any cold calling. We have a