materials within the warehouse or distribution center. • Load and unload merchandise onto and from trucks
This challenging opportunity based at our Support Center has become available in our Logistics Team. JOB
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
products in emerging markets. Familiarity with human-centered and service design concepts. Fluency in technology
performance. Coordinate with the Network Operations Center (NOC) and other teams to address network outages
with company standards; receiving all incoming calls and distributing them to the appropriate extensions 1. Manage Switchboard 2. Receiving of Incoming Calls 3. Message taking 4. Greeting visitors and customers
screening and forwarding incoming phone calls; – Manage 200 calls a day; – Ensure reception area is tidy
Responsibilities: ● Handling of incoming and outgoing calls by means of a friendly and well-informed service administrative skills (e.g. typing, filing, returning calls, taking messages, visitors’ log sheets, etc.) ●
Branch Manager · Reception relief as required · Calling Customers as required · General Admin duties Interested
Customer Service Position Requirements: 12 Months Call Centre Experience Matric Clear Criminal Record