supply of fit for purpose leaders 5. Act as a change agent for change initiatives and as catalyst to drive
client, and sometimes you will be functioning as an agent of the client, making appointments, scheduling,
This challenging opportunity based at our Support Center has become available in our Logistics Team. JOB
This challenging opportunity based at our Support Center has become available in our Logistics Team. JOB
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
market and margin control Build up and maintain agent/supplier relationships Quote and design successful
Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service
as the exclusive original equipment manufacturer agent for SANY Equipment. This is a full-time on-site
returns through effective management of merchandising agents in line with swell allowance by key account. Requirements:
products in emerging markets. Familiarity with human-centered and service design concepts. Fluency in technology