and troubleshoots incoming employee calls. Provides support services to employees with technical problems technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
switchboard operations, and ensuring an exceptional customer experience.
Key Responsibilitie >
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills and that they are committed to enhancing their services to better serve you. This marks a new chapter
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills and that they are committed to enhancing their services to better serve you. This marks a new chapter
reporting. Prepare monthly management accounts and cost centre
reports (Actual vs. Budget) and distribute
variances
? Delivery Team expense and cost centre allocation and purchase order approval management
result for any abnormalities, logging calls and following up with service providers and regions. Routing of up and escalation and closing of tickets after customer agreement.
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Focus Area
and escalation Procedures within the prescribed service level agreements.
To provide high-class customer service and to increase the company's growth and revenue through sales Ensure high levels of customer satisfaction through excellent sales service Maintain outstanding store store Ascertain customers' needs and wants Recommend and display items that match customer needs Welcome Welcome and greet customers Manage point-of-sale processes Actively involved in the receiving of new shipments practices Demonstrated ability to perform customer service duties. Leadership skills
To provide high-class customer service and to increase the company's growth and revenue through sales Ensure high levels of customer satisfaction through excellent sales service Maintain outstanding store store Ascertain customers' needs and wants Recommend and display items that match customer needs Welcome Welcome and greet customers Manage point-of-sale processes Actively involved in the receiving of new shipments practices Demonstrated ability to perform customer service duties. Leadership skills
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energy, fast paced program of work within the Customer Program. The applicant would be responsible for delivery of I&T Projects for the VAS (Value Added Services) Business Unit. These projects are to deliver roadmap which includes Financial Services; Bill payments and Cellular Services ROLE OUTPUT/CORE TASKS • Responsible delivery of large/complex IS project(s) within the IS Customer Programme • Responsible for building and managing business areas of accountability within the IS Customer Programme • Responsible for delivering to the