focused.
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
instructions via various servicing channels within a fast paced, pressurised servicing environment. In addition differentiated client experience within a pressurised, fast-paced and deadline driven environment. - Compose Customers Fairly Principles. - Take responsibility for managing both reputational and financial risk, as a result effective, with a sense of urgency and excellent time management. - Very high attention to detail and quality
instructions via various servicing channels within a fast paced, pressurised servicing environment. In addition differentiated client experience within a pressurised, fast-paced and deadline driven environment. - Compose Customers Fairly Principles. - Take responsibility for managing both reputational and financial risk, as a result effective, with a sense of urgency and excellent time management. - Very high attention to detail and quality
that processes needed for the integrated quality management system is established, implemented, and main Reporting to senior management on the performance of SHEQ System for Management
changes in IT technology and market trends.
of changes in IT technology and market trends. Manage and oversee the roll-out of application and software Form part of the IT Application Development Management Team and be jointly responsible for the setting business. Be responsible for client relationship management. In conjunction with the other Application leads leads and the Application Development Manager, create strategic goals and ensure that it is converted current system enhancements; and, Oversee the management of internal/external application upgrades and
resolve IT incidents, manage escalations, and support users through the incident management process. This position incidents and manage escalations. - Guide stakeholders through the incident management process. - Monitor
Ensure there is effective communication and change management for the successful delivery of compliance systems Environmental Compliance Management System (ECMS) and Product Compliance Management System (PCMS) in order initiatives through ongoing change and performance management in order to secure a compliance driven culture change and new business processes. Appoint and manage designated service providers with the required training and stakeholder development where suitable. Manage the complexity and roll-out of projects to respective