client service expectations and be able to work independently with little supervision. Drive service success targets & goals. Customer: CSAT scores across Operations Offering excellent service. Attend to installs installs within TAT Inform customer of delays Being patient and answering all customer questions to the best days (EFT) and 10 days (Integrated), unless the customer requested implementation day 100% updating on SONIC Merchants called for installations and training for all low touch All merchants called for installations
administration, capturing waybills, and providing basic customer service. If you have a background in transport and our clients' mission of providing exceptional service to their clients Daily POD Administration: Manage records of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries
administration, capturing waybills, and providing basic customer service. If you have a background in transport and our clients' mission of providing exceptional service to their clients Daily POD Administration: Manage records of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries
negotiation.
stakeholders to gather requirements and deliver custom solutions. Collaborate with other teams within