Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer responsible for providing high-quality customer service and technical support to our clients. This role you’ll do:
success in sales Present, promote and sell company services using solid arguments to existing and prospective accurately quote clients for the full scope of services the company has to offer. Ensure two new quotations prospects are handed over properly to the Compliance Department. Follow up on all quotations within 24 hours with required documentation to the Compliance Department. Ensure that all quotes are vetted by the General checklists submitted with contracts to the Admin Department. Send all signed wage schedules to the bookkeeper
success in sales Present, promote and sell company services using solid arguments to existing and prospective accurately quote clients for the full scope of services the company has to offer. Ensure two new quotations prospects are handed over properly to the Compliance Department. Follow up on all quotations within 24 hours with required documentation to the Compliance Department. Ensure that all quotes are vetted by the General checklists submitted with contracts to the Admin Department. Send all signed wage schedules to the bookkeeper
customer Evaluate and follow up on service levels Liaise with various departments within the company Ensure KPI's internally and externally Liaise with the outbound department to source sufficient resources Staff Manage leave Conduct and HR policies Internal and external services pertaining to the operation Occupational Health
customer Evaluate and follow up on service levels Liaise with various departments within the company Ensure KPI's internally and externally Liaise with the outbound department to source sufficient resources Staff Manage leave Conduct and HR policies Internal and external services pertaining to the operation Occupational Health
request, processing and delivery of goods and services. Under the supervision of the Finance Manager ensuring their adherence to their contractual and service level agreements. This role is also responsible Collaborate with internal stakeholders (across all departments) to determine procurement needs, quality and within the department as required Supplier Relationship Management Draft appropriate service level agreements supplier performance in adherence with an appropriate Service Level Agreement, on a continuous basis Consistent
request, processing and delivery of goods and services. Under the supervision of the Finance Manager ensuring their adherence to their contractual and service level agreements. This role is also responsible Collaborate with internal stakeholders (across all departments) to determine procurement needs, quality and within the department as required Supplier Relationship Management Draft appropriate service level agreements supplier performance in adherence with an appropriate Service Level Agreement, on a continuous basis Consistent
needed. Collaborate with other departments, such as logistics, customer service, and maintenance, to optimize
needed. Collaborate with other departments, such as logistics, customer service, and maintenance, to optimize
team members. Integrate software with third-party services. Document changes and create help manuals. Proven security as designed by the stake holders and department head. Consolidate data and design considerations