incidents and ensure adherence to SLA standards - Manage SAP BW transport processes - Provide support during
troubleshoot issues and ensure defect-free releases. Manage the defect tracking and resolution process, working
executive summaries to project sponsors and leadership Managing teams across various shores Address customer queries
administrative support to various departments
communication and teamwork abilities.
as implementing Terraform for infrastructure management in the target accounts. Key Responsibilities:
Maintenance as assigned by the ICT Service Delivery Manager External. You must possess the ability to analyze
role, preferably within the automotive or fleet management industry Previous experience in a call center
role, preferably within the automotive or fleet management industry Previous experience in a call center
potential red flags and escalating concerns to management as necessary. Communicate effectively with internal internal stakeholders, including Relationship Managers, Compliance Officers, and Legal Counsel, to gather