support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding management industry Previous experience in a call center environment is highly advantageous Strong understanding interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding management industry Previous experience in a call center environment is highly advantageous Strong understanding interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
management software, such as TestLink or Quality Center. Experience with test automation tools. Proficient life-cycle management software, such as Jira or Quality Center. Relevant tertiary qualification in Information
and addressing complaints. Answering phone calls and calling customers and vendors to follow up on appointments and deliveries. Answer and direct incoming phone calls. Perform data entry and maintain accurate records
- beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
- beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
ware/ Application Support (Sales/Service)
Call logging Â
General Administration   Â
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)