answer ratio, service level ratio, average hold time). Report daily, weekly and monthly on performance
migration projects, and escalate as necessary to ensure timely resolution. Role Requirements: 5 years of experience
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Education & Qualification
level of customer liaison is maintained at all times and interaction is conducted in a highly professional
relationships with procurement suppliers to ensure timely deliveries and efficient inventory management Conduct
hardware and software within acceptable response times Manage users on systems (reset passwords, create
collaborate with cross-functional teams to ensure timely problem resolution Share client feedback and insights
answer ratio, service level ratio, average hold time).
development plan activities are completed within specified time-frame. Share knowledge and industry trends with