remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa retail service delivery Helpdesk Support Providing remote support to all Absa users utilising the given remote reporting re-occurring errors/problems to the relevant support parties. Identifying and reflecting in Service re-assigning incidents to the x64 / regional desktop support team for assistance. Identifying and reflecting
with both technical and non-technical colleagues/users. - Strong ability to understand and interpret business holidays on implementation and operations (IT Support) related tasks. - Flexibility to take up different pment) experience in commercial and/or retail end-user IT applications. - Relevant SAP Functional Certification AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s) - Proactively propose solutions to improve the support of (new) business processes. - Providing business
transport management. Support with month-end processes. User support. Support SAP Analytics Cloud (SAC) dashboards. Post go-live support. General Operations support. End to End Testing support. NB: By applying
Transport Management. Support with month-end processes. User support. Support SAP Analytics Cloud (SAC) dashboards. Post go-live support. General operations support. End to end testing support. Qualifications &
transport processes - Provide support during month-end processes - Offer user support for various SAP systems Provide post go-live support for implemented solutions - Offer general operations support as required - Participate Participate in end-to-end testing processes
and maintain platform applications, provide user support, and ensure system solutions meet quality standards system solution to IT Project Manager/Leader and User Management or System owner - Develop system solutions line with quality and delivery requirements. - User support via Incident/Problem/Change management - Preparation documentation (as per ISO standards) - Meet with end users and gather requirements. - Facilitate daily stand-ups fellow colleagues and users when required. - User training - Compiling of user and operational manuals
AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s) Proactively propose solutions to improve the support of (new) business processes. Executing the required change management (transport) activities. Preparing User manuals and conducting training to business process Go-Live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting troubleshooting, resolving and closing of Production Support tickets (Incidents & Problems tickets) within
AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s) Proactively propose solutions to improve the support of (new) business processes. Providing business Preparing test data for testing of user stories Execute and/or support testing activities, for example: regression testing, user acceptance testing, security testing. Analyse and scope end-user authorisation roles roles. Preparing User Manuals and conducting training to business process owners Preparing cut-over strategy
system solution to IT Project Manager / Leader and User Management or System owner Develop system solutions line with quality and delivery requirements. User support via Incident/Problem/Change management Preparation documentation (as per ISO standards) Meet with end users and gather requirements. Facilitate daily stand-ups to fellow colleagues and users when required. User training Compiling of user and operational manuals manuals System audits User sign off NB: By applying for this role, you consent to be added to the iSanqa database
training to fellow colleagues and users when required Compiling of user and operational manuals 2nd and level technical operational support for developers (technical end users developing on the platform) Provide experience Minimum 3 years working with well-known front-end frameworks (for example React) ESSENTIAL SKILLS: