ADVANTAGEOUS SKILLS Level 1 process integration knowledge across multiple SAP Modules. Level 1 technical (incl
and think at the strategic as well as technical level - considering different decisions and their long
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers (technical
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers (technical
life cycle - Engagement with stakeholders at all levels ADVANTAGEOUS SKILLS REQUIREMENTS: - Experience
Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers (technical
responsibility for closing them within defined SLAs (Service Level Agreements). Troubleshooting system issues and providing
checks across all - Operations: Provide 2nd and 3rd level support - Coordination: Steer and coordinate activities
manpower management and maintenance of adequate levels of resources to meet project schedule requirements