delivery meets set objectives as per the Service Level Agreements (SLA's), maintain and support the Experience addressed Assist clients by providing consistent second level support and troubleshooting Ensure smooth work flow data is accurate Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate relevant/similar technology Minimum Experience Level 3-5 years IT industry with 2-3 of these years in
to interact with the business community at all levels, from facilitating design workshops and conducting for Process Engineering and works at the highest levels of abstraction, ambiguity, and complexity within Technology, processes and business needs in varying levels of detail within an area of speciality; and can workshops with business users (up to executive level) in order to gather requirements, generate ideas
initiated social events and interaction on all industry levels.
us a strong ecosystem to leap to the next growth level and turn the ecosystem upside to find stalwarts To participate in the definition of the higher-level functional and non-functional requirements, analyse
that all new services are designed to deliver the levels of availability required by the business and validate for integration at an organizational architecting level. Establish and maintain with current and new clients with service provider partner to ensure the proper level of technical acumen and quality are executed within interoperability's are. Provide Tier3 support and high-level fault resolution to the Business and Client Services
that all new services are designed to deliver the levels of availability required by the business and validate for integration at an organizational architecting level. Establish and maintain with current and new clients with service provider partner to ensure the proper level of technical acumen and quality are executed within interoperability's are. Provide Tier3 support and high-level fault resolution to the Business and Client Services
resolved remotely within the back-office's service level agreement. Ensuring that incidents logged in Service Service Now and not resolved within the set service level agreement. Ensuring that Absa staff members are
good English at professional working proficiency level. Ability to be multi-tasking in a dynamic and growing The ability to communicate clearly with different levels of stakeholders across the business and across
good English at professional working proficiency level. Ability to be multi-tasking in a dynamic and growing The ability to communicate clearly with different levels of stakeholders across the business and across
(AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS: - Level 1 process integration knowledge across multiple multiple SAP Modules. - Able to speak German. - Level 1 technical (incl. infrastructure) integration knowledge