operational issues Ensure client needs are addressed Assist clients by providing consistent second level support
defining project scope, objectives, and timelines, and assist in the creation of project plans and deliverables
process, and timelines to business stakeholders. Assist in building plans for projects, outlining the key
new products, Train clients so that they can self-assist where relevant for onboarding and processing of
new products, Train clients so that they can self-assist where relevant for onboarding and processing of
code base to guide and provide solutions and assistance to the feature team. Responsible for delivery