Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
to significantly improve new business in a large life assurance. This will include the performance of Retail Affluent and Retail Mass in a well established Life Assurance business who over the years had outstanding record in turning around the sales division of a Life Assurance business and achieving consistent good communicator . IT literate and up to date with sales and life assurance productivity and information management consulting position in life assurance sales analitics plus a track record of life assurance business turnarounds
tailored solutions to meet the unique needs of their clientele. As they continue to expand their operations, Exposure to premium properties and exclusive clientele in one of Asia's most vibrant real estate markets markets. Working with an amazing team where work and life balance are paramount. 3 month initial contract
be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and public company for all candidates applying - Ensure that all calls and tickets are answered and resolved within the Regularly check and update all calls and tickets. Act on reassigned calls and tickets accordingly. This on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before deductions
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within
homeware store. Located at the Design Quarter Shopping Centre in William Nicol Drive, this store promises to inquiries submitted and requested through email and/or calls Raising payment requisitions Preparing and sending
to significantly improve new business in a large life assurance. This will include the performance of Retail Affluent and Retail Mass in a well established Life Assurance business who over the years had outstanding record in turning around the sales division of a Life Assurance business and achieving consistent good communicator . IT literate and up to date with sales and life assurance productivity and information management consulting position in life assurance sales analitics plus a track record of life assurance business turnarounds