We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
complex regulatory environments of municipalities / metros, state-owned entities and other government entities
complex regulatory environments of municipalities / metros, state-owned entities and other government entities
complex regulatory environments of municipalities / metros, state-owned entities and other government entities
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills
monthly Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in customers on the benefits of using products and services Call on customers on sites when necessary and perform decision-making process are identified and called on regularly Call on customers that purchase from competitors
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
evaluated monthly Call on Customers in a corporate/office environment when necessary Call on Customers on sales meetings Know your sites and customer's needs Call on Customers that hire from Competitors weekly and
requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve)