regions. Routing of these tickets, following up and escalation and closing of tickets after customer agreement
including site monitoring, corrective intervention tickets and Tier 2 network operations support requirements accountability for handling corrective intervention tickets, diagnosing network problems, and implementing
successful go-lives. - Following up on incident tickets to achieve long-term improvements. - Actively making making suggestions to reduce the number of problem tickets. - Proactive improvements in daily IT operations
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
renewing, and rebuilding as per the maintenance tickets. Provide an ongoing and generic maintenance duties deficiencies reported through the maintenance tickets. Plumbing maintenance of bathrooms/classrooms/corridors of buildings and grounds as logged through the ticket. Qualifications: Grade 12 or N-4 Technical qualification
renewing, and rebuilding as per the maintenance tickets. Provide an ongoing and generic maintenance duties deficiencies reported through the maintenance tickets. Plumbing maintenance of bathrooms/classrooms/corridors of buildings and grounds as logged through the ticket. Qualifications: Grade 12 or N-4 Technical qualification
inquiries, complaints, and resolutions, in the ticketing system; Assist with the installation, configuration concepts; Familiarity with help desk software, ticketing systems, and remote support tools; Excellent problem-solving
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management