required and updating the resolutions on IT Service management systems. Supporting and assisting in the
disciples e.g. Dev Hardware, analysis, design, service management, architecture 5-7 years - Good understanding
project team. Coaching of staff members. Service Management Execute responsibilities in a manner that standards associated with quality service delivery of project management services and consultation provided
project team. Coaching of staff members. Service Management Execute responsibilities in a manner that standards associated with quality service delivery of project management services and consultation provided
changes on IT services and infrastructure. Develop, document, and implement change management procedures stakeholders effectively. Coordinate with service owners, project managers, and operations teams to ensure all associated with service introduction and develop mitigation strategies. Monitor and manage risks throughout end-users. Ensure that service documentation is accessible and up-to-date. Manage the transition of new and infrastructure. Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy
changes on IT services and infrastructure. Develop, document, and implement change management procedures stakeholders effectively. Coordinate with service owners, project managers, and operations teams to ensure all associated with service introduction and develop mitigation strategies. Monitor and manage risks throughout end-users. Ensure that service documentation is accessible and up-to-date. Manage the transition of new and infrastructure. Familiarity with IT service management (ITSM) tools like ServiceNow, BMC Remedy
orientation, and employee well-being. Service provider management To develop and manage service provider
properties Conclude/renew lease and service agreements Project management of relocation activities and capex corporate catering - mailing services - access control/ cards management - housekeeping - parking lots Tender/ organize services by external suppliers, vendors Leased/owned facilities management Organize search
ideal candidate is knowledgeable about IT Service Management, has experience with various technologies
support organisations Config management & Service management Active participation in Agile ceremonies