We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town
calls and interactions between Customer Support agents and customers. Evaluate call recordings and live Identify and document areas for improvement in agent performance. Collaborate with the training team detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain
and managing a team of +- 20 agents
transportation services through a network of over 3500 agents worldwide. Description IMPORTANT NOTICE: Although basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
transportation services through a network of over 3500 agents worldwide. Description IMPORTANT NOTICE: Although basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
regions. Routing of these tickets, following up and escalation and closing of tickets after customer agreement