relationship building to place the customer at the center of the organisation.
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening
with 3 – 5-year experience in a similar role. (Not call centre experience) Experience using Pastel software accurate record keeping of pricing and back orders. Calling existing and potential customers to encourage them refrain from applying if your primary experience is in call centre roles. R 8500 - Monthly
with 3 – 5-year experience in a similar role. (Not call centre experience) Experience using Pastel software accurate record keeping of pricing and back orders. Calling existing and potential customers to encourage them refrain from applying if your primary experience is in call centre roles. R 8500 - Monthly
expansion into new markets. Calling on customers. Extensive cold calling. Developing new business. Establishing
expansion into new markets. Calling on customers. Extensive cold calling. Developing new business. Establishing
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain
direct phone calls to the appropriate staff members Operate a busy switchboard and screening calls Maintain