to agreed Service Level Agreements (SLA's) and service delivery standards for all service delivery. Supervise Manage project team. Coaching of staff members. Service Management Execute responsibilities in a manner standards associated with quality service delivery of project management services and consultation provided by aligned to the services framework and consistent with customer agreements. Identify service performance customer feedback as required by Group Manager, Service Management to ensure that customers within Exxaro
specific category or categories of products and services. This role involves developing and executing category Information technology/data analytics, Professional services or facilities Management spend portfolios. Essential such as Information Technology, professional services or facilities management. Conduct in-depth market risk factors. Negotiate and manage contracts, service level agreements (SLAs), and terms and conditions ensure compliance with contractual obligations and service level expectations. Identify and implement cost
Process Analyst or similar role in the financial services industry, with a focus on process improvement of financial products, services, and processes within the financial services industry, including banking
experience with Siebel Tools, eScript, Business Services, and Workflow Processes. Technical Skills: Strong Integration. Proficient in Siebel EAI, EIM, Web Services, and Integration Objects. Experience with relational experience in AGILE Methodology Siebel Financial Services Experience in Configuration, Scripting, Workflows
maintenance, recommending suitable products and services. Keep up to date with the latest trends, techniques ensure timely services to maintain a smooth workflow. Provide excellent customer service, building strong transactions and maintain accurate records of services provided. Collaborate with team members to create and design. Excellent communication and customer service skills. Ability to work flexible hours, including
maintenance, recommending suitable products and services. Keep up to date with the latest trends, techniques ensure timely services to maintain a smooth workflow. Provide excellent customer service, building strong transactions and maintain accurate records of services provided. Collaborate with team members to create and design. Excellent communication and customer service skills. Ability to work flexible hours, including
Our client requires the services of a Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office COMMENCEMENT: As soon as possible ROLE: Service Window 24 x 7 service window for both change and incident incident handling Tickets can be opened as service request or real incident tickets. The solution time is equal are no exceptions concerning public holidays. Service time DAM operations concerning ticket handling: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High:
the platform is engineered to be secure and meet service level objectives - Progress the platform's capabilities and maintain run-books for all required platform services / functions. - Manage and maintain operations stakeholders to the development of Service Level Agreements (for inclusion into Service Catalogues) for the platform enhance service delivery - Identify and maintain continuous engagement with customers/users/services of the all stakeholders - Service delivery to ensure customer satisfaction - Maintain service, quality and desired
improve cost effectiveness. Ensure that all new services are designed to deliver the levels of availability the final service design to meet operational needs of the business to ensure excellent service delivery enhancements. Understand the interrelationships of services including Systems, Security policy and Core ICT raising the team's overall acumen. Work with service provider partner to ensure the proper level of and quality are executed within the contracted services. Understand the approach required to influence
the management of the procurement of goods and services