SARS regulations, and maintaining high levels of customer satisfaction. Manage the day-to-day operations including access control and surveillance. Liaise with customs officials, freight forwarders, and other stakeholders reports, receipt and dispatch documentation, and customs documentation. Implement and maintain Standard the bond store. Ensure customer satisfaction through timely and efficient service. KPIs: Inventory Accuracy breaches. Zero security breaches Customer Satisfaction Achieve a customer satisfaction rating of 95% or
administrative support to the aftersales & site services team, which may include tasks such as maintaining company's clients after the sale of a product or service ensuring they receive prompt and effective support or more years' experience in aftersales or customer services. Experience in aftersales in a technical field technical understanding of the company's products and services to provide appropriate solutions to clients' problems repairs, and safety requirements. Excellent Customer Service Skills and Knowledge: Strong communication
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
Platform projects to enhance configurations and customizations. Support, manage, and deliver ongoing platform platform application support to achieve customer satisfaction and service excellence. Accountable for problem support. Ensure high standards of customer engagement and services are maintained. Expected to complete expenditure. Customer Service Maintains effective working relationships with customers (both internal external) towards rendering highest quality of services. Represents company in meetings with relevant
first point of contact for customers, ensuring they receive a first-class service while optimising sales a price list to prepare quotations Assisting customers with queries Provide support for sales Liaise feedback from customers Stay up to date with new Invoice customers Load new customers on SAGE Process collaborate with buying and stores to ensure customers requirement can be fulfilled efficiently and profitable walk in customers Follow ups on quotations done on a daily basis Contribute to high quality customer service
first point of contact for customers, ensuring they receive a first-class service while optimising sales a price list to prepare quotations Assisting customers with queries Provide support for sales Liaise feedback from customers Stay up to date with new Invoice customers Load new customers on SAGE Process collaborate with buying and stores to ensure customers requirement can be fulfilled efficiently and profitable walk in customers Follow ups on quotations done on a daily basis Contribute to high quality customer service
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
maintaining and leveraging the quality of service provided to customers, ensuring operational optimisation and efficiency that will reflect positively on the customers' experiences. Kindly note that this is a currently projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Controller's role: 1. Customer (the Sales Force or Consumer): Analyze external customer's specific requirements
rd party Courier services (including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements requirements for delivery services and include their requirements in company internal procedures and measures
transport
Providing outstanding customer service and support.
Managing customer orders for both local and and international customers.
Excellent communication skills, understanding of international logistics
Process customer orders accurately and efficiently.
Confirm order details with customers and address
Monitor order status and provide updates to customers.
Handle order modifications, cancellations as needed.
Maintain accurate records of customer interactions and transactions.
Support with