work even in the event of high impact, high stress-level incidents. Excellent interpersonal and organisational
at all times, be required to render the highest level of courtesy and service to RFAD even where such
stakeholders and management on an appropriate level of detail Ability to deliver on time and in excellent
you will provide ongoing support, ensuring high levels of customer satisfaction and retention through
execution of projects in adherence to agreed Service Level Agreements (SLA's) and service delivery standards
at all times, be required to render the highest level of courtesy and service to RFAD even where such
at all times, be required to render the highest level of courtesy and service to RFAD even where such
Knowledge
the customer Evaluate and follow up on service levels Liaise with various departments within the company
Management of all relevant service providers and Service Level Agreements and suppliers Provide after-hours facilities