Department of Health - Call centre management of both Inbound and Outbound Calls - Daily meetings with
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes IT qualification • Basic understanding of IT governance and controls • ITIL foundation certification computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
are complied with consistently Manage all cost centres and coordinate the movement of Products and information information flow from and to different cost centres Storage Management Stock Management Monitor daily orders practices of ERP system. Drivers license and own car On call 24/7 Please note only shortlisted candidates will
are complied with consistently Manage all cost centres and coordinate the movement of Products and information information flow from and to different cost centres Storage Management Stock Management Monitor daily orders practices of ERP system. Drivers license and own car On call 24/7 Please note only shortlisted candidates will
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
duties will be to deliver defined Distribution Centre (DC) Supply Chain operations cost effectively and Transport, Trunking, Cross-Docking and Equipment centre • Implement the agreed continuous improvement activities Logistics policies, procedures and corporate governance principles • Conduct benchmarking and implement
duties will be to deliver defined Distribution Centre (DC) Supply Chain operations cost effectively and Transport, Trunking, Cross-Docking and Equipment centre • Implement the agreed continuous improvement activities Logistics policies, procedures and corporate governance principles • Conduct benchmarking and implement
Design, messaging, test protocols, email and call centre integration, and performance assessment Align