phone calls: Listen to calls skillfully, taking down messages accurately, and transferring calls promptly
phone calls: Listen to calls skillfully, taking down messages accurately, and transferring calls promptly
management of potential channel conflict Conduct cold calling at new/potential customers along with a focused
mandatory; Functional Domain experience in Contact center; Experience with Process Diagnostics and Solutions
Knowledge Knowledge in driving and applying user-centered design processes and practices to develop new
of the relevant Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer
their site in Cape Town. ▪ Answering overflow of calls from the switchboard. ▪ Standing in for reception
their site in Cape Town. ▪ Answering overflow of calls from the switchboard. ▪ Standing in for reception
setting up appointments with potential clients Cold calling to source new business Visiting potential clients
Be willing to work overtime (incl. standby and call-out duties) and have a 24/7 availability. Driver's