May need to work occasional overtime / being on call Will be expected to attend/conduct local workshops
May need to work occasional overtime / being on call Will be expected to attend/conduct local workshops
program. Inbound and Outbound New Business Calls: Meet weekly call and meeting targets. Ensure timely contact
program. Inbound and Outbound New Business Calls: Meet weekly call and meeting targets. Ensure timely contact
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
Management 2 - 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
Complete weekly call cycles at relevant retail stores (PnP, Shoprite, Spar etc.) 10 to 15 calls per day. Grow
Complete weekly call cycles at relevant retail stores (PnP, Shoprite, Spar etc.) 10 to 15 calls per day. Grow
Administration Report weekly activities on weekly call reports in line with training planner Reporting Depot Storerooms Record keeping and feedback on all call outs and assigned tasks Reporting of any infield