Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is reports Essential Outbound & inbound contact centre operational management and strategic planning experience
working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience in across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing
industrial and mission critical facilities / data centres is advantageous Appropriate knowledge of local detailed CV to engineering.jobsmspstaffing.co.za or call the team on 021 555 0432.
with an in-depth knowledge. Experience with data centres / mission-critical / industrial facilities advantageous detailed CV to engineering.jobsmspstaffing.co.za or call the team on 021 555 0432.
Parow Centre – Parow, Western Cape Heiderand – Mosselbay, Western Cape Parkview Shopping Centre – Pretoria Pretoria, Gauteng Howard Centre – Pinelands, Western Cape Oval Mall – Ladiesmith, KZN Mathuba Mall – Richardsbay
telesales clerks who have 2-3 years experience in cold calling. The successful applicant must have worked in an sourcing their own leads and initiating their own calls. Previous advertising related experience would be
telesales clerks who have 2-3 years experience in cold calling. The successful applicant must have worked in an sourcing their own leads and initiating their own calls. Previous advertising related experience would be
coordinate team and individual call cycles as to ensure all geographical outlets and call requirements are met following: Calling on their outlets as per their respective call cycles Achieve all call and in-call targets to Area Sales Manager in terms of the following: Call Rate achieved for the business day Login Report entails the following: Identify KPI gaps in terms of Calling / Availability / Pricing / Promotions / Cooler coach SR on during their calls) Attend to the trade with a SR for a specific calling day. Go through the gaps
coordinate team and individual call cycles as to ensure all geographical outlets and call requirements are met following: Calling on their outlets as per their respective call cycles Achieve all call and in-call targets to Area Sales Manager in terms of the following: Call Rate achieved for the business day Login Report entails the following: Identify KPI gaps in terms of Calling / Availability / Pricing / Promotions / Cooler coach SR on during their calls) Attend to the trade with a SR for a specific calling day. Go through the gaps
(PREMIUM/SALES REPRESENTATIVE) Database management Call and service a total number of outlets as per MSOP Maintain a healthy database in that: all customers called on must comply with availability requirements, coolers in the allocated base on every visit or call as per call cycle. Report damaged or malfunction coolers allocated outlets and capture the dates on every second call: Short-dated stock must be moved to the front to opposition in writing or photos as evidence on every call. Understand direct competitor within the allocated