is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower sold plans
of 1 year sales experience in a dealer/fitment centre environment or 3 years overall sales experience Facilitate growth of installations at Service Centres. Provide policy/product information / training sale material at Dealership and Service Centres. Maintain set call rate. Achieve sales targets regarding assigned projects. Monthly stock takes at Service Centres. Demo account conversion and administration. Maintenance
of 1 year sales experience in a dealer/fitment centre environment or 3 years overall sales experience Facilitate growth of installations at Service Centres. Provide policy/product information / training sale material at Dealership and Service Centres. Maintain set call rate. Achieve sales targets regarding assigned projects. Monthly stock takes at Service Centres. Demo account conversion and administration. Maintenance
job cards/ PhoneApp Communicate with Managers, Call Centre, and Customer Housekeeping, clean-up of all maintenance
limited to: Attend to field service calls. Attend to workshop repair calls. Service, maintain, and repair accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required SLA times the service controllers with regard to service calls. Continually communicate with the service controller
needs, identifying new sales opportunities through calls and emails and helping the Sales team close sales but not limited to: - Telesales: Calling current clients and cold calling potential clients - Administration:
needs, identifying new sales opportunities through calls and emails and helping the Sales team close sales but not limited to: - Telesales: Calling current clients and cold calling potential clients - Administration:
monthly Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in customers on the benefits of using products and services Call on customers on sites when necessary and perform
monthly Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in customers on the benefits of using products and services Call on customers on sites when necessary and perform