Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and At least 5 years' experience in a debt collection call center with minimum 2 years leadership experience
with suppliers Stay in constant communication with agents with regards to status of reservations, payment complaints and emergencies Maintain contact with agents QUALIFICATIONS Matric / Grade 12 Travel & Tourism
with suppliers Stay in constant communication with agents with regards to status of reservations, payment complaints and emergencies Maintain contact with agents QUALIFICATIONS Matric / Grade 12 Travel & Tourism
000 ctc per month - R75 000 ctc per month plus Medical Aid, Pension Fund and Cellphone allowance
000 ctc per month - R75 000 ctc per month plus Medical Aid, Pension Fund and Cellphone allowance
following key functions: Liaising with clients, agents & branch offices Processing of orders and all
following key functions: Liaising with clients, agents & branch offices Processing of orders and all
competitive salary which includes a contribution to medical aid and provident fund with risk benefits. You'll