NWI001851-HSM-1 Calling all Customer Experience Seasoned professionals to apply Are you a customer-centric leader exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their global commercial will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions service excellence, and acting as the voice of the customer in all decision-making processes. Key Responsibilities: across all business units. Develop comprehensive customer journeys and micro-journeys catalogue, along with
NWI001851-HSM-1 Calling all Customer Experience Seasoned professionals to apply Are you a customer-centric leader exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their global commercial will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions service excellence, and acting as the voice of the customer in all decision-making processes. Key Responsibilities: across all business units. Develop comprehensive customer journeys and micro-journeys catalogue, along with
Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients Shift work is mandatory Fraud Detection Servicing customers by answering product and service questions and changes on customers' account when needed Handling complaints Handling inbound and outbound calls Adhering Adhering to compliance policy Customer Service Oriented Matric Fluent English Must live within a 50km radius shifts to accomodate for international hours 1 year Customer Service experience (desired but not mandatory)
Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients Shift work is mandatory Fraud Detection Servicing customers by answering product and service questions and changes on customers' account when needed Handling complaints Handling inbound and outbound calls Adhering Adhering to compliance policy Customer Service Oriented Matric Fluent English Must live within a 50km radius shifts to accomodate for international hours 1 year Customer Service experience (desired but not mandatory)
candidate with extensive in-bound and customer relations call centre experience to join their team Duties: 12 qualification is a prerequisite Any relevant Customer Service Experience will be an advantage Excellent
the clinic Daily admin functions and operations Customer service Personalising each client's needs and
delivery. Customer Relations Competencies Analytical thinking and attention to detail Customer Service
discrepancies in consumable stock deliveries. KPA 2 Customer Stakeholder 2.1 Manages stakeholder relations Ensures that customer needs and priorities are understood at all times. 2.7 Coaches team on customer service per the relevant SOP including donor care and education. 3.14 Cares for donor during donation including reports/information as required. 3.17 Provides post-donation care and advice. KPA 4 Learning and Growth 4.1 Performs
discrepancies in consumable stock deliveries. KPA 2 Customer Stakeholder 2.1 Manages stakeholder relations Ensures that customer needs and priorities are understood at all times. 2.7 Coaches team on customer service per the relevant SOP including donor care and education. 3.14 Cares for donor during donation including reports/information as required. 3.17 Provides post-donation care and advice. KPA 4 Learning and Growth 4.1 Performs
discrepancies in consumable stock deliveries. KPA 2 Customer Stakeholder 2.1 Manages stakeholder relations Ensures that customer needs and priorities are understood at all times. 2.7 Coaches team on customer service per the relevant SOP including donor care and education. 3.14 Cares for donor during donation including reports/information as required. 3.17 Provides post-donation care and advice. KPA 4 Learning and Growth 4.1 Performs