JOB DESCRIPTION Key Responsibilities: User Support Triaging and Technical Troubleshooting Incident Management Documentation Software and Application Support Continuous Improvement Requirements: Based in Cape Town Must have matric 3 years of experience in an IT service desk or technical support role.
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionali
diploma – Statistics, Business Intelligence • Minimum 2 years' experience as a Data Analyst/BI Developer • Experience
QUALIFICATIONS Proven experience in developing RPA solutions using Microsoft Power Automate (UI flows) or similar RPA platforms. Strong understanding of business processes and process automation concepts. Experience in process analysis, process mapping, and identifying automation opportunities. Prof
JOB DESCRIPTION Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality
QUALIFICATIONS A bachelor's degree in computer science or related field. 4 years' experience with integration development and support. Experience working with one or more integration platforms (i.e., Boomi, CPI, BizTalk, etc.), preferably a next-generation iPaaS solution like Workato. In-depth under
JOB DESCRIPTION Generates schedules accordingly to meet the business requirements enabling superior customer service Monitors all dialer activities and leads while ensuring adherence to strategy Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on mult
JOB DESCRIPTION Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality
JOB DESCRIPTION 2 years minimum experience in Project Management Working knowledge of project management software Proficiency with Microsoft Office Detail oriented with ability to deliver project deliverables with little supervision Excellent written, verbal and e-mail skills, with the ability to in
QUALIFICATIONS Bachelor's degree in computer science, Engineering, or related field. Minimum of 2 years of experience in software testing. Experience with software testing methodologies, including manual and automated testing Knowledge of programming languages such as Java, Python, or C# Experience