is a forward-thinking company specialising in call centre services across various sectors, including FinTech
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
by discussing client requirements either via call centre or over e-mail advising on suitable options in
Design, messaging, test protocols, email and call centre integration, and performance assessment Align
Design, messaging, test protocols, email and call centre integration, and performance assessment Align
reports Requirements: 1 year of Client Service/Call Centre Experience Diploma/Degree in the Financial Services
reports Requirements: 1 year of Client Service/Call Centre Experience Diploma/Degree in the Financial Services
Managed Care environment in pre-authorisation call centre/ hospital case management or hospital claims
Duties: