position/field or 4 years as a technician Skills: Management Skills Good People Skills Takes Ownership & Accountability Planning Skill Effective Time Management Effective Priority Management Good Communication Skill Ability
with SAGE payroll system.
certification and internal / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green (NICE, Witness, etc) preferred Process Specific Skills Knowledge of industry domain being aligned to healthcare systems (ISO, COPC) preferable Soft skills (Desired) Project management skills to drive improvement projects projects / initiatives Analytical skills Soft Skills (Minimum) Functional Leads engagements at vertical / program Conformance to policies / compliances with auditing skills and eye for details Ability to coach and give feedback
and mentor trainers to help develop the required skill sets Develop training materials, activities, and methods, techniques, and/or sources of information Skills /Ability to: Assess pre process/process training evaluation of performance. Agents for the purpose of up skilling them on process-related updates, coaching, mentoring interactions Effective coaching and good communication skills Help staff maintain the right values and following Centricity Skills required: Technical Skills MS Office skills for reporting Process Specific Skills Excellent
and mentor trainers to help develop the required skill sets Develop training materials, activities, and methods, techniques, and/or sources of information Skills /Ability to: Assess pre process/process training evaluation of performance. Agents for the purpose of up skilling them on process-related updates, coaching, mentoring interactions Effective coaching and good communication skills Help staff maintain the right values and following Centricity Skills required: Technical Skills MS Office skills for reporting Process Specific Skills Excellent
/>SECONDARY DUTIES
Multi skilled to provide WIC services
Multi skilled to provide cashier services
Multi skilled to provide Call Centre services
Direct station and communication system faults
management as and when required.
Key Skills and Experience
Grade 12
Min 2-year Office
/>
People and Management Skill
Strong administration skills
Ability to coordinate various
projects simultaneously
Good communication skills and ability to communicate across all levels with
/>SKILLS
Technical Skills:
- Analytical skills
- Problem
Problem solving skills
- BPO industry knowledge, including understanding of enabling functions (technology
vertical
Process Specific Skills:
- Project management skills
Soft Skills (Minimum):
- Communication
Communication skills ability to engage with clients as well as internal stakeholders and convince them about
ethics
>Strong customer skills and telephonic skills
Communication Skills – Verbal and Written Time Management Skills Problem Solving Skills Willing to work