application of: Financial management principles Customer service excellence Knowledge of labour legislation and
training/support to Operations for all applications and services developed and maintained. Update relevant documentation
and decision making. Ethics and values. Client service orientation. Professional accounting standards
and decision making. Ethics and values. Client service orientation. Professional accounting standards
Technical experience along with experience in Customer Service / Care Must be able to manage time, projects and
Knowledge of IT industry Ability to deliver on service-level agreements Remains calm under pressure Previous
Knowledge of IT industry Ability to deliver on service-level agreements Remains calm under pressure Previous
line with the overall annual plan. Ensure that Service Level Agreements (SLA's) are in place for all CSI
line with the overall annual plan. Ensure that Service Level Agreements (SLA's) are in place for all CSI
Continuous improvement of skills, knowledge & service delivery. Fulfil any tasks requested by Bakers