pipeline of inbound and outbound leads through effective utilization of our CRM program. Inbound and Outbound Business Calls: Meet weekly call and meeting targets. Ensure timely contact with all inbound leads, following
pipeline of inbound and outbound leads through effective utilization of our CRM program. Inbound and Outbound Business Calls: Meet weekly call and meeting targets. Ensure timely contact with all inbound leads, following
pallet reports and analyses the data • Complete the Inbound planning and schedule (Containers and Cleared Loads) and procedures • Communicate with all clearing agents and customers, regarding pallet holdings and agreements transportation costing tracker • Work with clearing agent's documents • Take containers off hold on the system
pallet reports and analyses the data • Complete the Inbound planning and schedule (Containers and Cleared Loads) and procedures • Communicate with all clearing agents and customers, regarding pallet holdings and agreements transportation costing tracker • Work with clearing agent's documents • Take containers off hold on the system
term insurance either as a broker agent or tied agent Call center agents not preferred unless they have
Excellent Track record in Direct Marketing/Call Centre or
Dealership Industries
5-year experience in a similar role. (Not call centre experience)
/>Responsibility Area
• Outbound calls - Sales of services and products
• Administration
responding and following up on all rescheduled calls and pending information.
• Liaising with the
additional support to the contact centre operations in terms of taking calls, handling internal/external client
- Cold calling SA clients
• Minimum 6 months insurance telesales experience (cold calling) - Ideally
Ideally selling motor products (agents who are currently selling / who have just finished selling motor
experience working at a management level within a Call Centre of a large operation 4-5 years experienced in multiple campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education years' experience as a Operations Manager in a call centre environment Market Related
advice