unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Matric, completed RE5, FAIS credits and 2-3 years call centre sales experience in Life Insurance to join reputable HAVE: Matric RE5 FAIS fit and proper 2 years call centre sales experience in Life Insurance industry Successful Successful track record in sales DUTIES: Outbound call centre Working from leads Sales of Life Insurance products
Matric, completed RE5, FAIS credits and 2-3 years call centre sales experience in Life Insurance to join reputable HAVE: Matric RE5 FAIS fit and proper 2 years call centre sales experience in Life Insurance industry Successful Successful track record in sales DUTIES: Outbound call centre Working from leads Sales of Life Insurance products
escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with function – logging and maintaining all support calls Matric CompTia A Essential CompTia N or IT Diploma
appliances service calls. Key Responsibilities Receiving national customer service calls. Assisting customers
appliances service calls. Key Responsibilities Receiving national customer service calls. Assisting customers
meetings and managing calendars Answering phone calls and emails and taking messages Taking accurate and
Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support
to meet prospects and customers