Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
Remedy, or similar
Experience with ticketing systems like ServiceNow for incident management
technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking. You
subsidiaries and branches associated with the airline operations in each country the company operates
according to Manage Engine tickets assigned by the ODM Help Desk· Ensure tickets assigned to you are accurate
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
improvement
improvement Monitor support requests via the divisional ticketing system, resolve them or escalate them to the correct provide regular reports on support services and ticket metrics Monitor user account activity and compile