the impact of new initiatives (Products, delivery models, etc) and implement measures to reduce risks and
streamlining Core technology replacement support Operating model enhancement Supporting change management To carry
streamlining Core technology replacement support Operating model enhancement Supporting change management To carry
values and vision of the Company Develop and role–model a culture recognising need for work-life balance
values and vision of the Company Develop and role–model a culture recognising need for work-life balance
technology replacement support
dynamics, these include Total Cost of Ownership (TCO) models, comparative analysis, spend analysis, trend analysis
activities to ensure that the Contact Centre operating model improves the customer experience whilst delivering
values and vision of the client Develop and role–model a culture recognising need for work-life balance
activities to ensure that the Contact Centre operating model improves the customer experience whilst delivering