performance and output of the Service Centre Consultants to drive operational service delivery. The candidate achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, against SLA. Provide failover support to outsource service team for business continuation purposes. Ongoing to client/organizational objectives within the Service Centre for the specific team being led. Participate Year Diploma or Equivalent Experience 5-8 Years Service Centre Team Leader Experience Knowledge of People
trends and customer needs to tailor products or services accordingly.
Negotiate and close deals with
to enable delivery of a quality service
Ensure customer service solutions are aligned to the operational
information to keep them informed of products and service options
Ensure timeous resolution of stakeholder
to enable delivery of a quality service
Ensure customer service solutions are aligned to the operational
information to keep them informed of products and service options
Ensure timeous resolution of stakeholder
Requirements:
equivalent Minimum of 15 years' experience in the services Industry Minimum of 10 years' facilities management record of excellent internal and external customer service Successful team builder with people management diligence, charisma, innovation and customer-service attitude and projects a professional appearance/demeanor are fully engaged in delivering a -performance service. Maintain active participation in developing a provide them the opportunity to maximize their service delivery. People Management Provide leadership
equivalent Minimum of 15 years' experience in the services Industry Minimum of 10 years' facilities management record of excellent internal and external customer service Successful team builder with people management diligence, charisma, innovation and customer-service attitude and projects a professional appearance/demeanor are fully engaged in delivering a -performance service. Maintain active participation in developing a provide them the opportunity to maximize their service delivery. People Management Provide leadership
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests received Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker specific experience
distribution channels across all global regions. The Service Team is the engine room of the business and the overall goal is to provide efficient and effective service delivery to clients. The Pre-Compliance Specialist internal support teams to ensure smooth and efficient service delivery • Ensuring customer satisfaction SKILL distribution channels across all global regions. The Service Team is the engine room of the business and the internal support teams to ensure smooth and efficient service delivery • Ensuring customer satisfaction SKILL
distribution channels across all global regions. The Service Team is the engine room of the business and the overall goal is to provide efficient and effective service delivery to clients. The Pre-Compliance Specialist internal support teams to ensure smooth and efficient service delivery • Ensuring customer satisfaction SKILL distribution channels across all global regions. The Service Team is the engine room of the business and the internal support teams to ensure smooth and efficient service delivery • Ensuring customer satisfaction SKILL
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests received Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker specific experience
considered. You will be directed to our database service provider, Ditto Jobs. Please complete your application database service provider, job portals, and -websites, where such an advert is managed by our services and and service providers. We offer Medical Aid Contribution, Provident Fund Contribution