Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin Receive breakdown reports from customer and log the call with the
you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
largest contracts. They have sites in the 4 major centres in South Africa, so constant communication with
Responsibilities:
1. Sales rep management · Check that reps call planners are done by the 1st of every month. · Plan notes made by the reps during their visits. Review calls per customer monthly.
2. Branch operations spent and pricing. · Monthly review of call frequency of call planning to customers. · Monitor Salesforce
28. Assist with min max stock levels.
29. Any pricing under 10% to a min of 6.5%.
30
Responsibilities: 1. Sales rep management · Check that reps call planners are done by the 1st of every month. · Plan notes made by the reps during their visits. Review calls per customer monthly. 2. Branch operations · Monthly spent and pricing. · Monthly review of call frequency of call planning to customers. · Monitor Salesforce and orders. 28. Assist with min max stock levels. 29. Any pricing under 10% to a min of 6.5%. 30. Authorize
Responsibilities: 1. Sales rep management · Check that reps call planners are done by the 1st of every month. · Plan notes made by the reps during their visits. Review calls per customer monthly. 2. Branch operations · Monthly spent and pricing. · Monthly review of call frequency of call planning to customers. · Monitor Salesforce and orders. 28. Assist with min max stock levels. 29. Any pricing under 10% to a min of 6.5%. 30. Authorize
monthly Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in customers on the benefits of using products and services Call on customers on sites when necessary and perform
monthly Achieve daily call ratio quota & call cycles as per the Company standards Call on customers in customers on the benefits of using products and services Call on customers on sites when necessary and perform