evaluated every Monday and Friday. 40 unique phone calls are made per day. Overdue debtor queries are handled to date and daily calls are recorded. Debtors targets are met. Quality: All calls are up to the required
technician/branch/contractor within 30 minutes of call received Serve as the first point of contact for Satisfaction Maintain the abandoned call rate below 4% (Abandoned call report). Close 100% of customer queries
assist walk in patients, answer switchboard, screen calls, capture and updated patient details, receive payments
preparing monthly management packs, conducting cost centre reviews, and analysing expenses. Job Experience
preparing monthly management packs, conducting cost centre reviews, and analysing expenses. Job Experience
Knowledge
the unit according to the flexi-hours system and call system
verbal
Strong CRM software skills
Duties:
Cold call to attract new clients
Booking appointments
delivery of services. Client Interaction: Answer phone calls and emails promptly. Maintain and track client service timely, accurate responses. Coordinate after-hour calls and schedules with technicians. Communicate technician