Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player customer service team, improving efficiencies, and optimizing processes within the department. Minimum years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
and doctors Provides basic shift administration services Advanced Life Support Practitioner (CCA, Ndip)
Management experience, gained within the Financial Services / Banking industry Exp with Lending products Market Management experience, gained within the Financial Services / Banking industry Exp with Lending products,
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player customer service team, improving efficiencies, and optimizing processes within the department. Minimum years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
Certifications
Certifications Tendering collaboration with Services Department, drawing office and co-workers Obtaining Winders Customer liaison Handing over meetings to Services Dept / Major Projects and Project Managers Opening register and server Ensuring Server files are named correctly - In line with IT procedures All project folders
1.3 Collect the needed spares from the Stores department 1.4 Check your spares and make sure any issues before starting a job 1.5 Make sure you have the correct drawing (mechanical / electrical) to assemble and please place the job with Quality Control (QC) department for inspection All spares left over must be checked card is closed off Rework If the QC department rejects the job, correct any mistakes and return it for re-test
REQUIREMENTS:
Minimum of 3
identifying and managing risks arising from own department. Support standardised delivery processes. Improve problems, correcting actions and by improving team results. Deliver best practice services, and meet business IT collaboration. Monitor and manage client, service providers, partners and other stakeholder expectations actions through building trust and respect by department members, direct reports and managers. Ensure year are achieved within planned budget. Deliver services to stakeholders by meeting and exceeding client