businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer through collections All merchants called for collections Call customer to arrange collection of devices Clearly outline what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer through collections All merchants called for collections Call customer to arrange collection of devices Clearly outline what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
Africa. Familiarity with the specific products and services offered by Company (e.g. industrial coatings, Africa. Understand customer requirements and provide tailored solutions. Handle customer inquiries, complaints quote preparations and proposals for potential customers. Conducting virtual meetings with clients to discuss for customer solution finding and product recommendations. Identifying and targeting new customers. Reviewing industrial, mining or engineering products or services sectors. Minimum of 3-5 years of experience in
Healthcare service Effective Customer Service delivery Deliver an effective call centre service achieve member visits to a provider Ensure efficient Customer Service and compliance with agreed SLAs Manage and or matters that will result in unsatisfied customer service Any other duties as assigned by your manager Excellent oral and written communication skills Customer-centric attitude Excellent analytical skills and (POPIA) and the ability to apply this in customer services. Market Related
intermediary services between insurance companies and clients.
Provide good customer service to maintain
maintain and retain clients.
Expand customer base.
Sell life policies that payout on death.
from existing customers and on-boarding new customers in the region. You will be the Customer champion and and the face of the Company in ensuring customer satisfaction and positioning the Company as their partner existing revenue streams by minimising churn of services. Drive cross-functional collaboration to achieve Develop revenue from new Company products and services, thereby increasing the Company's share of wallet elevate the Company as the partner of choice for services in Africa and the Middle East. KEY PERFORMANCE
gain valuable experience. Key Responsibilities : Customer Assistance : Answer questions about accounts, login problems and navigation. Customer Onboarding : Guide new customers through account setup and verification verification procedures. Customer Education : Provide financial literacy information and security tips. issues, handle customer complaints. Sales and Promotions : Recommend products or services and inform customers Data Entry and Record-Keeping : Maintain accurate customer records and documentation. A post-matric qualification
gain valuable experience. Key Responsibilities : Customer Assistance : Answer questions about accounts, login problems and navigation. Customer Onboarding : Guide new customers through account setup and verification verification procedures. Customer Education : Provide financial literacy information and security tips. issues, handle customer complaints. Sales and Promotions : Recommend products or services and inform customers Data Entry and Record-Keeping : Maintain accurate customer records and documentation. A post-matric qualification
from existing customers and on-boarding new customers in the region. You are the Customer champion and and the face of our client in ensuring customer satisfaction and positioning our client as their partner existing revenue streams by minimising churn of services. Drive cross-functional collaboration to achieve Develop revenue from our clients' new products and services, thereby increasing our clients share of wallet elevate our client as the partner of choice for services in Africa and the Middle East. Key Performance
/>Understand customer requirements and provide tailored solutions.
Handle customer inquiries, complaints
quote preparations and proposals for potential customers.
Conducting virtual meetings with clients
monthly site visits to African territories for customer solution finding and product recommendations.
Identifying and targeting new customers.
Reviewing and updating sales contracts and documentation
services sectors.
Minimum of 3-5 years of experience