contractual requirements are met at all times; Incident investigation, reporting and management; Ensure compliance
Performance Areas: End user support - Resolve logged incidents as per client contract Assistant remote server display positive attitude Quality incident resolution - Ensure incident is resolved on first contact within that data captured on client call logging system incident/task is accurate and according to ITIL standards Utilization of Client systems - Ensure closure of tasks/incidents closed in real time Comply to Company processes/policies
risks. • Ensure that all incidents relevant to SHEQ are reported, investigated, corrected and learnings learnings disseminated. • Ensure that all incidents are reported to the correct stakeholders in terms of all
enforcement, to respond to security incidents and investigations. Maintain knowledge of current security
enforcement, to respond to security incidents and investigations. Maintain knowledge of current security
Manufacturing Methods Problem Solving & Investigation. Project Management: Create and track timing Solving & Investigation: Assist Project Engineer in conducting detailed investigations to support Quality regards to field failures Conduct detailed investigations into manufacturing problems. Required Experience
SQL databases. Troubleshooting and resolving incidents. Ensure that software releases deployed into the techniques and procedures. Escalate and manage incidents with software vendors if required. Updating internal
with relevant Legislations. DUTIES Address and investigate Legal queries; Review documentation; Peruse applicable Insurers; Forward investigation dockets to Insurers; Investigate causes of Incident in order to recommend
of technical business projects. Support system incidents and user queries. Recommend operational efficiency specifications for business information services. Manage incidents, bug fixes, and change requests. Compile and document
environment related challenges Identify and investigate product related errors Plan and execute Product 2nd line support position in the medium term Investigate product and environment related issues Add context experience Troubleshooting and product error investigation R35 000 – R40 000