Develop and implement people strategies in line with service delivery, performance objectives and budgets. Implement to efficient and effective service delivery, optimised quality of services rendered and maximise profitability that the business is evolving to meet changing customer expectations in terms of digital platforms. Advise the effective resolution of customer queries in order to ensure customer satisfaction and retention. with Customer Service Index. Develop and ensure implementation of practices, which build service delivery
Develop and implement people strategies in line with service delivery, performance objectives and budgets. Implement to efficient and effective service delivery, optimised quality of services rendered and maximise profitability that the business is evolving to meet changing customer expectations in terms of digital platforms. Advise the effective resolution of customer queries in order to ensure customer satisfaction and retention. with Customer Service Index. Develop and ensure implementation of practices, which build service delivery
Are you passionate about retail and service excellence? Are you confident to manage a store and lead ensure the efficient operation of the store and service excellence by leading and directing the store operations are complete and submitted to HR. To execute customer service initiatives in store and take corrective action action that results in a great customer experience, drives customer loyalty and achieves club card participation opportunities are maximised. To maintain an awareness of customer trends, demographics and needs and monitor the
Are you passionate about retail and service excellence? Are you confident to manage a store and lead ensure the efficient operation of the store and service excellence by leading and directing the store operations are complete and submitted to HR. To execute customer service initiatives in store and take corrective action action that results in a great customer experience, drives customer loyalty and achieves club card participation opportunities are maximised. To maintain an awareness of customer trends, demographics and needs and monitor the
and foremost an expert for performing all customer service work (inspection) and defined assembly/ maintenance
Accountable for quality, standards, service and desired outputs within inter-related functional areas
/>To implement a market driven differentiated service that builds sustainable competitiveness within
Accountabilities and Outputs
Customer Development
Manage and build customer relationships with Outlet
Drive weekly customer calls per outlet to build effective partnerships and resolve customer issues
correct customer master data captured onto Rapid Trade and is maintained
Achieve customer sales volume
Richards Bay. The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates. activities required to provide effective supply and services to our clients. This position also plays an integral parts revenue as well as the increase of the customer service levels. This position is key for the increase increase of turnover and profitability by increasing customer satisfaction. Spare Parts function Manage the parts and implement a process roadmap to fulfil customer demand. Budgeting and forecasting order intake
qualifying prospects and managing sales of products and services. You will need to deal with technical sales and selling Energy products to existing and prospective customers. Identifying new business and ensuring the follow Maintain personalized contact with all major Customers, acknowledging and responding appropriately to maintaining positive business and customer relationships Expedite customer leads through cold calling; Coordinate status reports; Supply management with reports on customer needs, problems, interests, competitive activities
qualifying prospects and managing sales of products and services. You will need to deal with technical sales and selling Energy products to existing and prospective customers. Identifying new business and ensuring the follow Maintain personalized contact with all major Customers, acknowledging and responding appropriately to maintaining positive business and customer relationships Expedite customer leads through cold calling; Coordinate status reports; Supply management with reports on customer needs, problems, interests, competitive activities
providing technical assistance and support to customers, internal teams, and field technicians. This position excellent problem-solving skills, and exceptional customer service abilities Technical Support: Provide prompt prompt and effective technical support to customers and internal stakeholders via phone, email, or in-person all customer interactions and technical issues in the support ticketing system. Customer Service: Guide Guide customers through troubleshooting processes and provide clear instructions and explanations. Escalate