their qualifications (degrees/ diplomas) for an in-service training in the various occupations mentioned below: Ms Office) Strong administration skills Client Service orientation Ability to work in and as part of a
BMW Financial Services - Customer Service - Team Leader
Based in Midrand voice/messaging/email customer services team and to maintain quality of service delivered in conjunction conjunction with customer goals and objectives. The Team leader is also expected to work within all teams of of the Contact Centre to ensure that Customer Experience is delivered all the time.
Main
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
from existing customers and on-boarding new customers in the region. You are the Customer champion and and the face of our client in ensuring customer satisfaction and positioning our client as their partner existing revenue streams by minimising churn of services. Drive cross-functional collaboration to achieve Develop revenue from our clients' new products and services, thereby increasing our clients share of wallet elevate our client as the partner of choice for services in Africa and the Middle East. Key Performance
from existing customers and on-boarding new customers in the region. You are the Customer champion and
and the face of our client in ensuring customer satisfaction and positioning our client as their partner
existing revenue streams by minimising churn of services. Drive cross-functional collaboration to achieve
Develop revenue from our clients new products and services, thereby increasing our clients share of wallet
elevate our client as the partner of choice for services in Africa and the Middle East.
Key
leveraging their technical expertise to identify customer needs, provide product demonstrations, presentations the Pinnacle value proposition message through customer engagement. The focus of the role will be AI solutions
solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business modifications to satisfy clients' needs Design, customize, configure and testing of FI Identify gaps, issues and debug ABAP code Experience in a Professional Services or Distribution company is an asset Understanding Ability to understand business processes from a customer perspective Must be results oriented SAP FI /
leveraging their technical expertise to identify customer needs, provide product demonstrations, presentations the Pinnacle value proposition message through customer engagement. The focus of the role will be AI solutions Vendor(s) at customer engagements and conferences. Attend meetings with sales team to identify customer pain Deliver vendor presentations and training to the customer landscape. Propose and professionally demonstrate (BOMs) based on customer requirements. Deploy and configure proposed solutions based on customer requirements
Competencies Strong understanding of banking products and services Knowledge and understanding of internal systems Prepare business cases Key result areas Treating Customers Fairly and Compliance Create and maintain productive expectations at all times Treat internal and external customers fairly at all times Product Design Co-create and design either new or enhance existing products, services, capabilities or distribution channels Gather provide recommendations in pricing our products and services Assess business capabilities and systems in support
Competencies Strong understanding of banking products and services Knowledge and understanding of internal systems Prepare business cases Key result areas Treating Customers Fairly and Compliance Create and maintain productive expectations at all times Treat internal and external customers fairly at all times Product Design Co-create and design either new or enhance existing products, services, capabilities or distribution channels Gather provide recommendations in pricing our products and services Assess business capabilities and systems in support
timely fulfilment