Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements customer requests from varied inbound sources into the company's Call Management System. Required to can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
Financial Services environment Golang Java J2EE C C++ Angular React Native Script Ionic Shell Scripting ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
SAPInboundLogistics ITConsultant KAFKA SAP R/3 Inbound Logistics Agileworkingmodel FuelledbyPassionIntegrityExcellence SKILLS At least 8 years' experience in SAP R/3 Inbound Logistics processes and set up as a functional processes) At least 8 years' experience in SAP IT Inbound Logistics Process Monitoring: IDOCS; RFCs; understanding
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
with Sales Consultants. Develop and implement a call cycle per sales consultant aligned to Current Key Sales presentations together. Work closely with Call Centre Manager and team on Key sales drivers Upskill Sales Environment (Hotels, Casinos, Conference centres, Restaurants & Coffee shops, Business &
maintain embedded software solutions using ANSI C, C++, and Golang, ensuring efficient utilization of
Experience:
/>Technical Call Centre & General Admin
Receive breakdown reports from customer and log the call with
environments. High availability is key. Provide on-call support for the edge platform (DevOps) NB: By troubleshooting) GitHub Workflows Azure Cloud, Azure VMs C#, Visual Studio Kubernetes, Azure Kubernetes Service
with object-oriented programming languages such as C#, Java or Go Familiarity with Microservices Architectures ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
follows: • Monitor and ensure that all support calls are attended to and that all tickets are resolved 1. Experience in a Telco environment. 2. Golang, C/C , Angular/React, and/or Native Script/Ionic development